Responsible Gaming
at krijya
At krijya, we believe that gambling should always be an enjoyable, controlled form of entertainment. Our platform is built with a comprehensive set of player protection tools, safety resources, and a firm commitment to keeping every player safe — especially the most vulnerable.
Our Commitment to Safe Play
krijya operates as Bangladesh's premier online casino and sports betting platform with one founding principle: player safety is never negotiable. Every game, every bonus, and every feature on this platform is designed and deployed within a framework that prioritises player well-being alongside entertainment value.
Responsible gaming at krijya is not a compliance checkbox — it is a core operating standard. Our team actively monitors player behaviour, builds meaningful protection tools into the platform, and maintains a dedicated support channel for anyone who needs help. We believe that a sustainable, trustworthy platform is one where players feel in control at all times.
This page outlines the full range of responsible gaming measures available to you as a krijya player. We strongly encourage every player — not just those experiencing difficulties — to read through these resources and make use of the tools available. Setting personal boundaries from the outset is the single most effective way to ensure that your experience on krijya stays positive and fun.
Deposit Limits
Set daily, weekly, or monthly deposit caps in ৳ to stay within your personal budget at all times.
Time-Out Feature
Take a short break from the platform for 24 hours, 7 days, or 30 days with a single account setting.
Self-Exclusion
Permanently exclude your account from the platform for a minimum of six months when you need a firm boundary.
Activity Tracker
Review your complete session history, total wagers, deposits, and net results at any time in your account dashboard.
Marketing Opt-Out
Opt out of all promotional communications instantly. Players on time-out or self-exclusion are automatically removed from all marketing lists.
Reality Check
Enable on-screen session reminders that notify you of how long you have been playing and prompt you to review your activity.
Age Restriction — 18+ Only
All gambling services offered by krijya are strictly restricted to adults aged 18 years and above. This is a non-negotiable requirement and applies equally to all players in Bangladesh regardless of their location, payment method, or device.
Age Verification
Every new player on the krijya platform is required to complete an identity verification process before their first withdrawal can be processed. During verification, you will be asked to provide a government-issued photo ID (National Identity Card, passport, or driving licence) confirming that you are 18 or older. Accounts where age cannot be verified will be suspended pending the submission of valid documentation.
Underage Gambling Prevention
We take the responsibility of preventing underage gambling extremely seriously. If you share a device with a minor, we strongly recommend using a password manager to secure your krijya login credentials and to log out fully after every session. Never share your account details with anyone, including family members or friends who may be under 18.
Parental Controls
Parents and guardians in Bangladesh who are concerned about a minor accessing online gambling content are advised to use internet filtering software. These tools can be configured to block gambling-related websites across all devices used in the household. Several free and paid parental control solutions are available that are compatible with Android, iOS, Windows, and browser-level filtering.
Recognising Problem Gambling
Problem gambling develops gradually and is often difficult to recognise in its early stages — especially when gambling starts as a fun, social activity. Understanding the warning signs is the first step toward regaining control. The following indicators may suggest that gambling is becoming a problem rather than a pastime.
If you recognise two or more of the above signs in your own behaviour — or in someone close to you — we urge you to act immediately. The tools on this page and the support resources listed below can help. You do not need to be in a crisis to reach out.
Self-Assessment Questionnaire
Answer the following questions honestly to help you evaluate your current relationship with gambling. This is not a clinical diagnostic tool, but it can help you recognise patterns that may be worth paying attention to.
Gambling Self-Check — Answer YES or NO to each question
Have you ever gambled with money that was set aside for essential expenses such as rent, food, utility bills, or school fees?
Have you ever felt the need to bet larger and larger amounts of money to get the same level of excitement from gambling?
Have you ever returned to gambling the day after losing in order to try to win back your losses?
Have you ever asked someone else — a family member, friend, or colleague — to lend you money because of gambling-related losses?
Has your gambling ever caused serious problems in your relationships, career, studies, or general mental well-being?
Have you ever hidden your gambling activity from the people closest to you because you were concerned about their reaction?
Have you ever felt a strong, persistent urge to gamble that was difficult to resist, even when you intended to stop?
Have you ever gambled to cope with feelings of stress, loneliness, boredom, anxiety, or sadness?
Player Protection Tools
krijya provides a full suite of self-management tools that allow you to set firm boundaries on your gambling activity. All tools are accessible directly from your account settings panel and take effect immediately or within the timeframe described below.
Deposit Limits
You can set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is in place, the system will automatically decline any deposit attempt that would exceed it. Deposit limits can be reduced at any time and the reduction takes effect immediately. Increases to a deposit limit are subject to a 72-hour cooling-off period before the new limit becomes active — this buffer is intentional and designed to prevent impulsive decisions.
Example: if you set a weekly deposit limit of ৳5,000, you will not be able to deposit more than ৳5,000 via bKash, Nagad, Rocket, or any other payment method during any rolling seven-day period.
Session Time Limits
You can configure a maximum session duration. Once the limit is reached, you will be automatically logged out and prevented from logging back in until the current session window resets. This tool is particularly useful for players who find that they tend to lose track of time during extended play sessions.
Loss Limits
A loss limit caps the maximum amount you can lose within a defined time period. Once the limit is reached, your account will be temporarily restricted from placing new bets until the period resets. Like deposit limits, loss limits can be reduced immediately but increases require a 72-hour waiting period.
Reality Checks
Enable regular on-screen notifications that display how long you have been playing in the current session, your total wagers for the session, and your net result. Reality check intervals can be set to every 15, 30, or 60 minutes. These prompts are a simple but powerful way to stay aware of your activity.
Cooling-Off Period
If you feel you need a short break but are not ready for a full self-exclusion, you can activate a cooling-off period of 24 hours, 48 hours, 7 days, 14 days, or 30 days. During a cooling-off period, your account remains open but you cannot make new deposits or place new bets. Pending withdrawals will still be processed normally.
Self-Exclusion
Self-exclusion is the strongest player protection tool available on the krijya platform. It is designed for players who have decided that they need to stop gambling entirely for an extended period and want the platform itself to enforce that decision.
How Self-Exclusion Works
When you apply for self-exclusion, your account is immediately locked. You will not be able to log in, deposit, or place bets for the full duration of your chosen exclusion period. The minimum exclusion period is six months. You may also choose exclusion periods of one year, two years, three years, or permanent exclusion with no end date.
During self-exclusion, all marketing and promotional communications to your account are suspended immediately and permanently (even after the exclusion ends, unless you actively re-subscribe). Any cash balance remaining in your account at the time of exclusion will be refunded to your registered payment method.
Requesting Self-Exclusion
Self-exclusion can be requested in two ways:
- Through your account settings under the Responsible Gaming section — select Self-Exclusion, choose your preferred duration, and confirm your decision.
- By contacting our support team directly at [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within two hours and confirm the exclusion by email.
Returning After Self-Exclusion
If your chosen self-exclusion period has a defined end date, your account will not reopen automatically. You will need to contact support and go through a reactivation process that includes a brief welfare check to confirm that you are ready to return to play responsibly. This additional step is deliberate — it provides one final moment of reflection before the account is reopened.
Support Resources
If you are struggling with problem gambling, you do not have to face it alone. In addition to the tools available directly on the krijya platform, we encourage players to reach out to professional counselling and support services. The following organisations provide confidential, non-judgmental support for individuals and families affected by problem gambling.
Talking to Someone You Trust
One of the most important steps you can take is to talk openly about your gambling with a person you trust — a close friend, a family member, or a religious adviser. In Bangladesh, family and community networks are a powerful source of support. Breaking the silence around problem gambling is often the hardest but most important step.
Professional Counselling
Cognitive Behavioural Therapy (CBT) and other evidence-based psychological therapies have been shown to be highly effective in treating problem gambling. If you are in Dhaka, Chittagong, Sylhet, or other major cities across Bangladesh, mental health clinics and counselling services are available. We encourage you to speak with a qualified mental health professional if gambling is affecting your well-being.
Financial Counselling
If gambling-related debt is a concern, consider reaching out to a financial counsellor or adviser. Several non-profit organisations in Bangladesh provide free debt counselling and financial management support. Taking control of your finances is a critical part of recovering from problem gambling.
Talking to krijya Support
Our customer support team is trained to handle responsible gaming conversations with sensitivity and care. If you reach out to us about a gambling problem, you will not be judged, pressured, or encouraged to continue playing. Our team will help you activate the appropriate protection tools and provide guidance on next steps. All responsible gaming conversations are treated with full confidentiality.
Contact Our Support Team
If you need help activating any of the responsible gaming tools described on this page, want to discuss your situation confidentially, or simply have a question about how our player protection systems work, our support team is here for you.
Our team operates on Bangladesh Standard Time (BST, UTC+6) and typically responds to all responsible gaming enquiries within two hours. For urgent matters — particularly self-exclusion requests — responses are prioritised and processed within one hour.
Reach Our Responsible Gaming Team
Available seven days a week. All conversations are confidential. We speak English and understand the local context of players across Dhaka, Chittagong, Sylhet, and all of Bangladesh.
[email protected]Response time: within 2 hours · Bangladesh Standard Time (BST, UTC+6)
Play Responsibly at krijya
Enjoy our full range of casino games and sports betting in a safe, controlled environment. Set your limits, know your boundaries, and play for fun.